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# Messaging Gateway: Transforming B2B2C Communication for Mobile Operators

A major mobile operator sought to develop a software platform that would allow its business customers to utilize the operator’s transmission channels for SMS and MMS services. Softlab developed a modular and scalable B2B2C messaging gateway, catering to both the consumer and business market sectors. The gateway offers real-time delivery status checks, bandwidth management, customizable courtesy message templates, and gateway control via monitoring software. In 2023, a new project started that would renew the architecture, further improving security and efficiency.

 

Category:
SW factory and tech solution

Softlab developed a modular and scalable B2B2C messaging gateway that catered to both the consumer and business market sectors, enabling SMS and MMS services. The team also provided a support service with test and pre-production environments for B2B customers, ensuring services were delivered without any bugs. Softlab proposed an architectural revamp in 2022, which focused on server virtualization to reduce hardware costs, improve server provisioning and deployment, increase disaster recovery solutions, efficient energy use, and enhance IT staff efficiency. The project commenced in 2023 and is ongoing.

 

he messaging gateway Softlab developed has achieved approximately 100 million SMS per month, over 600 content providers, and 1,000 Mobile Originated SMS per second and 3,000 Mobile Terminated SMS per second. Moreover, it is a high reliability solution with disaster recovery available across two sites. The support service KPIs have achieved an average of 52 calls per year, with a response time KPI of 100% and a fault management KPI of 100%.

 

Softlab utilized a modular and scalable architecture to develop a messaging gateway that catered to both the consumer and business market sectors. The team also employed server virtualization to reduce costs, improve server provisioning and deployment, increase disaster recovery solutions, efficient energy use, and enhance IT staff efficiency.