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Softlab, in collaboration with a third party, developed SMART AGENT, a specific software agent that collects Radio Access Network performance data in terms of coverage and connectivity, to manage the high request of Quality of Experience (QoE) data from MNO and MVNO.


TLC network management

SMART AGENT is a software solution that can be fully integrated into any app and can collect several Mobile User QoE data under different conditions. The data collected is inherently characterized based on the behavior of Mobile users moving around and using the smartphone according to their habits in their free time and during the working hours. The agent is designed with different services, including Passive, Active, Customer Assurance, TV& STB, and Probe. These modules are used in several scenarios, with the passive module installed on consumer customers' smartphones, while professional technicians use the active module in the field to take several measurements.


The SMART AGENT solution has been widely adopted, with over 500,000 passive licenses installed on smartphones and over 1000 active licenses used by professional technicians. MNOs and Full MVNOs use this app in various ways to investigate the RAN infrastructure, and a customized reporting system is available. SMART AGENT has integrated with several functionalities for proper management of the solution and all licenses, and user experience data analysis can be done via a WEB GUI.


The SMART AGENT solution uses proprietary technologies developed by Softlab and its third-party collaborator. The agent is designed with different services, including Passive, Active, Customer Assurance, TV& STB, and Probe, and is able to fully integrate into any app to collect several Mobile User QoE data. The data collected is fully anonymized as the Smart Agent uses a numeric code to identify the individual End User, and there is no relationship between the Smart Agent code and personal or device data.