AI & Chatbot Performance Dashboard for Multinational Telco
Continuous monitoring of the chatbot’s performance on different key performance indicators (KPIs), such as errors, latency, containment rate, bot comprehension, etc., is a requirement for the Client, a multinational telecoms company. The chatbot serves as the main customer care channel and is also becoming an increasingly important sales channel. Softlab developed multiple dashboards and reports on historical and real-time data to allow constant monitoring of all KPIs and control the real customer experience, utilizing PowerBI and several data sources. As a result, the client became the digital assistant reference point for the group, taking on the role of the benchmark for the other markets. The analysis of customer habits has allowed the chatbot to become a proactive sales channel that offers products based on customers’ needs, using AI and ML. The Chatbot performance dashboard has demonstrated a 65% reduction in errors (both technical and AI understanding) and a 50% reduction in latency.
Ignite the Conversation and Let's Begin Your Journey
Contact our dedicated Digital sales and marketing team by clicking the link below.
Reach Out to Us
Rest assured, we prioritize the protection of personal data. Feel free to reach out with any questions or concerns you may have.
Your privacy & security is our top priority.