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Industrial Risks & Insurance Digital Evolution

Softlab has developed a technological solution to bring a user-friendly web application to achieve one-point access to view, create and modify information for the needs of the client,  more specifically, all the processes involved in the calculation were automatised to obtain a faster analysis of the data. The objective was to reunite in one place all the information and make it easily readable and accessible through the automatic creation of reports.

    Process steps

    Approach

    Softlab supported customers to identify, control and automate as many processes as possible using a quantitative approach: Process Mining: quantitative analysis of business processes based on the log of data extracted from the systems; RPA: implementation of automation using software robots to replace human operators with software execution

    Results

    With an Agile approach involving all the stakeholders, Softlab created a fully integrated workflow with documented procedures. The information is no more stored in XLSX sheets. The process workflow can be modified with reduced development effort following updated business rules. Softlab has a product roadmap, including extending the workflow to other insurance products (HR insurance).

    Technology

    The chosen solution was based on a BPA Platform (Appian) that can manage all the databases of the insurance policies and create an automatic and integrated workflow. In particular, the application realised allows
    1. The management of a large amount of data relating to:
    - Master data of companies, plants, etc.
    - Claims (both historical and activity)
    - Premium allocation

    2. To guarantee the integrity and updating of information simply and securely, overcoming the limitations of spreadsheets

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