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Low Code Automation:
Industrial Risks & Insurance Digital Evolution

Softlab has developed a technological solution based on a low code application platform to bring a user-friendly web application to achieve one-point access to view, create and modify information for the needs of the client. More specifically, unifying all the information and make it easily readable and accessible through the automatic creation of reports. The low code approach has permitted a faster solution development in an overly complex environment, with an extremely low integration effort.

    Process steps

    Approach

    Softlab supported customers in identifying, controlling, and automating processes through a quantitative approach, including:

    • Process Mining: quantitative analysis of business processes based on data log extracted from systems
    • RPA (Robotic Process Automation): implementation of automation using software robots to replace human operators with software execution.

    Results

    Employing an Agile approach involving all stakeholders, Softlab created a fully integrated workflow with documented procedures. Information is no longer stored in XLSX sheets. The process workflow can be modified with reduced development effort following updated business rules. Softlab has developed a product roadmap, including extending the workflow to other insurance products such as HR insurance.

    Technology

    The selected solution is based on a Business Process Automation (BPA) Platform, called Appian, capable of managing all insurance policy databases and creating an automatic and integrated workflow. The application allows for:

    1. Managing large amount of data related to:
      • Master data of companies, plants, etc.
      • Claims (both historical andcurrent)
      • Premium allocation
    2. Guaranteeing the integrity and updating of information simply and securely, overcoming the limitations of spreadsheets.

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