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User Access Management BOT

Softlab has developed a technological solution to manage, for Compliance purposes, the User Access Management Process, mainly on some IT Applications that do not have the native dormant account capability. The objective was to automate the “Dormant Account Cleaning activity” without application change.

    Process steps


    Softlab supported customers to identify, control and automate as many processes as possible using a quantitative approach: Process Mining: quantitative analysis of business processes based on the log of data extracted from the systems; RPA: implementation of automation using software robots to replace human operators with software execution


    Constant alignment of systems (to date, even with monthly cleaning, there is still a risk of misalignment as I perform the routine monthly) Absence of all manual and operational activities (SR opening, list extraction, last login date detection, dormant detection, deletion...) Minimal impact on the existing infrastructure (the BOT is a "layer" that rests on existing architectures and does not require application development) Availability of evidence for internal and external audits Flexibility in modifying parameters in the event of changes to business rules.


    The chosen solution was based on the RPA Platform (UiPath). and allows, through a schedulable bot via an orchestrator, to intervene on the system to periodically (even daily) analyse dormant users and disable them. This solution makes it possible to maintain a constant alignment on the systems, without any need for operational and manual intervention, and be able to have reports on what has been analysed and disabled.

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